Returns & Refunds
At Dortex Designs, your satisfaction is our absolute priority. We maintain a clear, streamlined protocol for returns to protect your boutique shopping experience.
1. Eligibility Framework
Returns or sizing exchanges are accepted within 7 days from the date of physical delivery. Garments must remain unworn, unwashed, unaltered, and placed within original collection boxes with all brand labels intact. Items acquired via clearance sales are final and non-returnable.
2. Initiation Protocol
Transmit an official return request to our concierge desk at contact@dortexdesigns.com with your assigned Order ID and reason for return. Our inspection desk will process your logging credentials inside 24–48 hours to orchestrate pickup arrangements.
3. Refund Settlement Timelines
Prepaid Orders: Reversals register back to your initial card or banking pathway within 5–7 commercial banking days after our center runs validation checks.
COD Orders: Disbursed safely via secure bank wire routing or issued instantly as an exclusive online store credit code post safe-return authorization.
4. Damaged or Discrepant Deliveries
Should any piece arrive flawed or broken, alert our desk within 48 hours of entry alongside clear high-definition imagery. We will quickly prioritize a complimentary overnight replacement switch or file a complete financial rollback without factoring handling levies.
5. Return Logistics Allocation
Our studio steps in to completely pick up logistics costs if the product delivered is fundamentally defective or incorrectly picked. For generic styling swaps, personal sizing errors, or preference cancellations, the transit handling expenses are borne by the client side.