Cancellation & Shipping
At Dortex Designs, we value your time and trust. We maintain transparent operational rules to guarantee an uncompromised boutique shopping experience.
Cancellation Before Dispatch
Orders can be formally requested for cancellation within 24 hours of purchase, provided the items have not moved to dispatch. For verified prepaid returns, the amount will reverse back into the original method inside 5–7 banking days.
Cancellation After Dispatch
Once your premium garment has cleared our facility and shipped, standard cancellation limits apply. You can gracefully return or exchange your packaging after safe delivery following our explicit Return & Refund documentation.
Cancellations by Our House
We preserve rights to cancel individual orders due to ultimate structural flaws, out-of-stock anomalies, or faulty transaction logs. If initiated by us, a **100% full financial settlement** will trigger back to your initial channel automatically.
Complimentary Shipping Architecture
Every shipment processed through our digital portal features **100% complimentary delivery** to anywhere inside India. Zero hidden handling parameters, zero baseline requirements, packaged with absolute safety.