Shipping Policy – Dortex Design

At Dortex Design, we aim to deliver your favorite fashion pieces quickly and securely.
Our shipping policy ensures transparency in timelines, charges, and delivery processes,
so you can shop with confidence.

Processing Time

Orders are processed within 1–3 business days (excluding Sundays and public holidays).
You will receive a confirmation email or SMS with tracking details once your order has been dispatched.

Shipping Charges

Standard Shipping: Free on all prepaid orders above ₹999.
For orders below ₹999, a nominal shipping fee of ₹70 will be applied.
Cash on Delivery (COD): Available with an additional handling fee of ₹50.

Estimated Delivery Time

Metro Cities: 3–5 business days
Other Cities & Towns: 5–7 business days
Remote Locations: 7–10 business days

Delivery times may vary depending on location, product availability, and courier partner support.

Order Tracking

Once your order is shipped, you will receive a tracking ID and link via email or SMS.
You can use this link to check the real-time status of your shipment.

International Shipping

Currently, we deliver across India only. We are working on expanding our services to international destinations soon.

Delayed or Undelivered Orders

In case of delays due to circumstances beyond our control (courier delays, strikes, natural calamities, etc.),
we will notify you promptly. If your package does not arrive within the estimated timeframe,
please contact our support team for assistance.

Business Information

Dortex Design
Trade Name: DORTEX IT SOLUTION PRIVATE LIMITED
GSTIN/UIN: 07AALCD5415C1ZX
📍 Address: 1, Shop No 113, Vardhman Premium Mall, Outer Ring Road, Pitampura, New Delhi, North West Delhi, Delhi, 110034
📧 Email: support@dortexdesigns.com
📞 Phone: [Add your official contact number]